Corporate Philosophy


Dedicated to Life.

We dedicate ourselves to helping patients get well, feel better, and to live a healthier life through quality medical service, competent physicians and staff, state-of-the-art equipment and excellent customer service.




Mission


We, at the University of Perpetual Help DALTA Medical Center shall aspire to:

• Be the hospital of choice for patients, physicians, students and employees in recognition of our quality patient care services and excellent training programs.

• Be a recognized leader in healthcare technology in the Philippines.

• Be an icon in the exercise of corporate social responsibility as exemplified by our Mother of Perpetual Help by rendering service to the less fortunate and to the community as a whole.

• Be a strong pillar to the Philippine Air Force as the 1st Air Reserve Hospital Group.

• Be a firm advocate of health and safety and enhancing the quality of life in the community through prevention, treatment, rehabilitation of diseases by providing continuing care.




Vision


The University of Perpetual Help DALTA Medical Center will be a premier institution in medical and paramedical education, training, research and medical services, dedicated to life and to God’s glory.




Core Values


Helpful
Excellence
Loyalty
Patience and “Malasakit”




Pledge to Service Excellence


We, at the University of Perpetual Help DALTA Medical Center, pledge our commitment to SERVICE EXCELLENCE by dedicating ourselves to helping patients get well, feel better, and to live a healthier life through quality medical service, competent physicians and staff, state-of-the-art equipment, and excellent customer service. We shall adhere to the following SERVICE PRINCIPLES to guide us in our daily work and dealings with our internal and external customers:

1. We commit to conduct all actions in a competent and PROFESSIONAL manner as reflected in our care for our personal appearance, refinement in manners and positive demeanor.

2. We promise to GREET patients, visitors and colleagues immediately WITH A sincere SMILE thus making them feel welcome.

3.We shall STRIVE TO COMMUNICATE clearly and effectively ensuring that quality healthcare is provided in a timely and coordinated manner;

4.We commit to PUT THE CUSTOMER FIRST and give responsive personal attention to their needs bearing in mind that the customer is the reason for the work we do;

5. We shall promote a healthy and secure environment and THINK of the SAFETY of our customers in all our undertakings; 6. We commit to GO THE EXTRA MILE for our customers and strive to deliver quality service that will be remembered. We are committed to SERVICE EXCELLENCE. We are DEDICATED TO LIFE.