Phil. Health Insurance AMBULANCE SERVICE your rights your obligations OUR MISSION STATEMENT ADMINISTRATION OFFICIALS
ADMISSION
A wrist tag will be placed with your name upon admission. The tag should not be removed
while
in the hospital because the staff will use this as reference when administering tests and
medications.
An admission kit will be issued to you. This consists of a drinking glass, utensils, soap, face towel, toilet
paper, toothbrush, toothpaste and thermometer. All you will have to bring are a few personal items.
The hospital supplies all your hospital clothes and linen.
VALUABLES
The hospital will not be responsible for losses during confinement. We advise you not to bring any
valuables, or you may deposit them for safekeeping with the hospital cashier at no extra cost.
Every time you leave your room, please be sure to lock it.
MEDICATIONS
For your safety, the hospital requires that all medications prescribed by your doctor are obtained from the hospital pharmacy. We purchase our drugs from reputable manufacturers to assure you of the highest quality.
ROOM TRANSFER
Request for room transfer shall be made anytime of the day through the Admitting Section. Room transfer will be carried out between 8:00 am and 7:00 pm. No transfer will be entertained after these hours.
MEALS
No trays are served to patient on NPO (Nothing Per Orem)
Extra trays are charged on a cash basis
Request for extra tray will be accepted not later than 6:00 am for breakfast, 10:00 am for lunch, 4:00 pm
for supper.
Trays with complete setting are collected an hour after they are brought in.
CHAPLAINCY SERVICES
SCHEDULE OF MASSES AND OTHER RELIGIOUS SERVICES
DAILY MASSES
Tuesday to Saturday - 5:00 pm
Anticipated Mass on Sunday - 5:00 pm
Sunday Mass - 4:30 pm
OTHER RELIGIOUS SERVICES
Novena of Our Lady of Perpetual Help 5:00 pm Wednesday
Benediction of the Blessed Sacrament
every 1st Wednesday and 1st Friday of the month - 4:30 pm
Confession every Friday - by appointment
Guidance & counseling - by appointment
Emergency baptism of infants - anytime, any day (If the chaplain is not available, any of the nurses on duty is authorized to administer baptism.)
STATEMENT OF ACCOUNT
Statement of accounts are sent to patients / relatives regularly.
Your daily room rate includes meals and linen.
Medical / surgical supplies, medicine, diagnostic and therapeutic procedures like x-ray, lab, etc.
Doctor’s fee (Professional fee) is billed separately from hospital charges.
It is the policy that patients pay hospital and doctors’ fees in cash
Please settle your accounts at the Billing Section during office hours, as follows:
Monday thru Saturday - 8:00 am to 7:00 pm
Sundays and Holidays - 8:00 pm to 5:00 pm
VISITING TIME
Ward / Semi-Private Rooms
9:00 am - 11:30 am
4:00 pm - 8:30 pm
Suite / Private Rooms
9:00 am - 9:00 pm
ICU
10:00 am - 11:00 am
7:00 pm - 8:00 pm
Only family members of the immediate family may visit and visits are limited at the discretion of nurse supervisor.
NICU
9:00 am - 10:00 am
4:00 pm - 5:00 pm
8:00 pm - 9:00 pm
Only one watcher for ward and semi-private room patients is allowed. Children below 7 years old are not allowed to visit a patient.
CHECK-OUT AND DISCHARGE
The discharge order is made by your physician. The nurse will send the discharge notice slip down to the Billing Section. The slip will be returned to you with a notation of the time the bills may be taken from the Billing Section. Please wait in your room while your bills are being processed.
After you have settled your accounts, the Cashier will give you clearance slips. Please present these slips to the nurse in charge for her signature. Two copies should be retained by you for presentation to the Admitting Section and lobby guard upon leaving the hospital.
Cut-off time is 12 noon.
Billing for room usage shall be reckoned with check-in time and time of the discharge notice, with the following rules:
One half day for admission after 12:00 noon
One half day for discharge before 12:00 noon
FOOD SERVICES
Hospital canteen is open 24 hours.
Convenience Store is open from 8:00 am - 5:00 pm.
EXECUTIVE CHECK-UPS
Check-ups or work-ups are available at package costs. A patient is admitted for a day or two and undergoes a battery of diagnostic tests of your choice. Please call the GHMS (Group of Hospitalization and Medical Services) at local 148 and 483 for more details.
EMERGENCIES
In case of fire or other emergencies, do not use the elevators. The hospital personnel will help you transfer to a safe area.
APPLIANCES
If you wish to bring any appliances, please register it at the Information Section (6 am - 10 pm) / Admitting Section (10 pm - 6 am). All electrical appliances require approval prior to use. Electrical charges will be computed accordingly.
PHILIPPINE HEALTH INSURANCE
Your Philhealth benefits cover hospital benefits up to a certain limit. You can avail of your Philhealth benefits by submitting the duly accomplished PHILHEALTH APPLICATION FORMS and other documenting requirements within 24 hours upon admission to the Philhealth Section of the Billing Office.
AMBULANCE SERVICE
The ambulance is available for conduction upon request. It is fully equipped with all the basic and advanced life support machines and a well-trained crew of nurses, doctors, orderlies and driver. For more details, please call the emergency room at locals 176 and 130.
YOUR RIGHTS
1. Right to good quality healthcare and humane treatment
2. Right to dignity
3. Right to be informed of his rights and obligations as a patient
4. Right to choose his physician / health institution
5. Right to informed consent
6. Right to refuse diagnostic and medical treatment
7. Right to refuse participation in medical research
8. Right to religious belief and assistance
9. Right to privacy and confidentiality
10. Right to disclosure of, and access to information
11. Right to correspondence and to receive visitors
12. Right to medical records
13. Right to health education
14. Right to leave against medical advise
15. Right to express grievances
YOUR OBLIGATIONS
1. Obligation to know rights
2. Obligation to provide adequate, accurate and complete information
3. Obligation to report unexpected health changes
4. Obligation to understand purpose and cost of treatment
5. Obligation to accept consequences of own informed consent
6. Obligation to settle financial obligations
7. Obligation to respect the rights of healthcare providers (physicians), healthcare institutions and other
patients
8. Obligation to self
9. Obligation to have adequate health information and actively participate in his treatment
10. Obligation to respect the right to privacy of health workers and institutions
11. Obligation to exercise fidelity on privileged communication
12. Obligation not to force physicians to treat him / her
13. Obligation to respect the physician’s decision on medical reasons on his right to religious
beliefs
14. Obligation to ensure integrity and authenticity of medical records
15. Obligation to participate in the training of competent future physicians
16. Obligation to report infractions and exhaust grievance mechanism
OUR MISSION STATEMENT
We, at the UNIVERSITY OF PERPETUAL HELP DALTA MEDICAL CENTER shall aspire to:
Be the hospital of choice for patients, physicians, students and employees in recognition of
our quality patient care services and excellent training programs.
Be a recognized leader in healthcare technology in the Philippines.
Be an icon in the exercise of corporate social responsibility as exemplified by our Mother of
Perpetual Help by rendering service to the less fortunate and to the community as a whole.
Be a strong pillar to the Philippine Air Force as the 1st Air Reserve Hospital Group.
Be a firm advocate of health and safety and enhancing the quality of life in the community
through prevention, treatment, and rehabilitation of diseases by providing continuing care.
ADMINISTRATION OFFICIALS
Dr. / Col. Antonio L. Tamayo, GSC, FPCHA, PH.D.
Chairman of the Board and CEO
Dr. Daisy M. Tamayo, BSN, RN, MAN, PH.D.
Chairman, Chief Executive Board
Anthony Jose M. Tamayo, BSBAA, CPA, MBA, ED. M.
President, University of Perpetual Help System Dalta
Capt. Richard Antonio M. Tamayo, PAFR, BSBE
President, University of Perpetual Help Dalta Medical Center
Ma. Cristina M. Consing, BSN, RN
Executive Vice President
Hospital Director
Rowena M. Auxillos, MD, FPOGS, MBA-H
Medical Director
